Livraison possible pour Noël avec la livraison express ou coursier sur Paris ou directement au showroom Paris16

Delivery and returns

Orders are prepared and shipped within 48 hours of your order.

Your package is shipped by us 48 hours after the order, if it is placed before 12 noon (excluding weekends and public holidays). In periods of high activity, the preparation of the order can take up to 48/72h. You will be notified by email and/or text message as soon as the package is dispatched. On request, we can provide you with the order tracking number to be kept informed of the correct delivery of the package.

Delivery costs - France

Home delivery via Colissimo , without signature, in 48-72 hours after dispatch
(Metropolitan France excluding Corsica)
from €7.60 to €11.30 including VAT (depending on size and weight).
 
Delivery to a relay point - Mondial Relay. Have it delivered near you to the 11,000 Mondial Relay partners in the four corners of France.
from €4.60 to €6.30 incl. VAT (depending on size and weight)
  
Delivery via UPS , with signature, in 48-72 hours after order (working days)
(Metropolitan France excluding Corsica)
18 € tax incl.

Express delivery to Paris by courier (WITHOUT embroidery).
In 4 hours for any order placed before 2 p.m. without personalized embroidery
In 48 hours for any order with personalized embroidery
20 € incl. tax
 
Pick up at the Paris showroom, by appointment.
The order without embroidery can be ready within 72 hours, depending on our availability. Do not hesitate to call us at 06 44 66 05 54.
In the case of a personalized embroidery order, you can pick up your package within 4 days. To be confirmed together by phone.
Free transport costs - Free Paris delivery
 
 

Delivery costs - EU

Delivery to EU countries in 4 to 7 working days – from €20 including tax

Home delivery
In 4 to 7 working days
20€ tax incl.
 
Express home delivery, via UPS
In 2 to 5 working days
from €27 to €50 including VAT (depending on weight and size).
  
 

Delivery costs - World and DOM TOM

Home delivery
In 4 to 10 working days (depending on destination)
from €27 to €50 including VAT (depending on weight and size).
 
Attention : For delivery outside the European Union , customs fees may be applied and are the responsibility of the customer

Return procedure

You have received items but they do not suit you? Carefree. You have 15 days from the date of receipt of the package to return your order to us free of charge , excluding personalized products. To do this, call us on 06 44 66 05 54 or via our contact form . We will refund you as soon as possible the amount of the item or proceed to the exchange of the plush. Refunds can take up to 14 days depending on your bank.

Immediately ordered, immediately shipped!

Your package is shipped by us 48 hours maximum after the order, if it is placed before 11:30 a.m. (excluding weekends and public holidays). You will be notified by email as soon as the package is dispatched. On request, we can provide you with the order tracking number to be kept informed of the correct delivery of the package.

France

Home delivery via Colissimo , without signature, in 48-72 hours after dispatch (Metropolitan France excluding Corsica): from €7.60 to €25 including tax (depending on the size and weight of the package).

Delivery to a relay point - Mondial Relay. Have it delivered near you to the 11,000 Mondial Relay partners in the four corners of France : from €4.60 including tax (depending on the size and weight of the package).

Delivery via UPS , with signature, in 48-72 hours after order (working days) (Metropolitan France excluding Corsica): €25 including tax.

Express delivery to Paris by courier - In 4 hours for any order placed before 2 p.m. without embroidery. In 72 hours for any order with personalized embroidery of the pouch: 20 € including tax.

Collection at the Paris showroom (16th), by appointment. The order without embroidery is ready within the hour (excluding weekends), depending on
our availability. Count 4 days maximum for an order with personalized embroidery of the pouch. To make an appointment, call us on 06 44 66 05 54.

Europe

Home delivery in 4 to 7 working days – from 18 € tax incl.

Express delivery at home, via UPS/DHL in 2 working days from €18 to €45 including tax (depending on the weight and size of the package).

World and DOMTOM

Home delivery by international colissimo or UPS in 4 to 10 working days (depending on the destination) from €30 including tax (depending on the weight and size of the package).

Please note: customs fees may be applied and are the responsibility of the customer.

Return procedure

You have received items but they do not suit you? Carefree. You have 15 days from the date of receipt of the package to return your order to us free of charge , excluding personalized products.

To do this, call us on 06 44 66 05 54 or via our contact form . We will refund you as soon as possible the amount of the item or proceed to the exchange of the plush. Refunds can take up to 14 days depending on your bank.