Orders are prepared and shipped within 48 hours of your order.
Your package is shipped by us 48 hours after the order, if it is placed before 12 noon (excluding weekends and public holidays). In periods of high activity, the preparation of the order can take up to 48/72h. You will be notified by email and/or text message as soon as the package is dispatched. On request, we can provide you with the order tracking number to be kept informed of the correct delivery of the package.
Delivery costs - France
Home delivery via Colissimo , without signature, in 48-72 hours after dispatch (Metropolitan France excluding Corsica) from €7.60 to €11.30 including tax (depending on size and weight).
Delivery to a relay point - Mondial Relay. Have it delivered near you to the 11,000 Mondial Relay partners in the four corners of France from €4.60 to €6.30 including tax (depending on size and weight).
Delivery via UPS , with signature, in 48-72 hours after order (working days) (Metropolitan France excluding Corsica) €18 including tax.
Express delivery to Paris by courier (WITHOUT embroidery). In 4 hours for any order placed before 2 p.m. without personalized embroidery. In 48 hours for any order with personalized embroidery 20 € TTC.
Pick up at the Paris showroom, by appointment. The order without embroidery can be ready within 72 hours, depending on our availability. Do not hesitate to call us on 06 44 66 05 54. In the event of a personalized embroidery order, you can pick up your package within 4 days. To be confirmed together by phone. Free transport costs - Free Paris delivery
Delivery costs - EU
Delivery to EU countries in 4 to 7 working days – from €20 including tax
Home delivery in 4 to 7 working days 20€ TTC
Express delivery at home, via UPS in 2 to 5 working days from €27 to €50 including tax (depending on weight and size).
Delivery costs - World and DOM TOM
Home delivery in 4 to 10 working days (depending on destination) from €27 to €50 including tax (depending on weight and size).
Attention: For delivery outside the European Union , customs fees may be applied and are the responsibility of the customer.
You have received items but they do not suit you? Carefree. You have 15 days from the date of receipt of the package to return your order to us free of charge , excluding personalized products. To do this, call us on 06 44 66 05 54 or via our contact form . We will refund you as soon as possible the amount of the item or proceed to the exchange of the plush. Refunds can take up to 14 days depending on your bank.