FAQs
Products
Our soft toys all comply with European CE standards for children . They are therefore suitable for babies from birth . Our fabrics have been carefully chosen and tested in accordance with regulations (EN71.1 concerning mechanical and physical properties, EN71.2 concerning flammability and EN71.3 concerning the migration of certain elements). They do not ignite, and the various elements do not detach.
Our stuffed animals are aimed at young and old alike. In comforter or decoration, with long hair or short hair, to invent stories or simply to put on a bed… Find all our advice on our “Journal” page!
Yes. We offer two types of giant stuffed animals :
- stuffed animals to cuddle , huge type of comforter with in particular My bear Jules (100 cm), My sleeper bear Lucien (150 cm and 250 cm) and My dolphin Auguste (130 cm),My hippo Edgar (80 cm), My dog Albert (80cm)
- giant rigid stuffed animals ideal for a bedroom or even living room decoration: My giraffe Zoé (160 cm and 200 cm), My panther Zélie with her baby (150 cm)... All these exceptional models can be found on the page “ The Big Ones ”.
All our stuffed animals are presented in a pretty pouch or a large reusable cotton bag adapted to the size of each stuffed animal.
This pouch can be personalized with an embroidery of the child's name and/or date of birth or any other message.
You can safely send your gift directly to the person you want to give it to.
You can find the full list of our resellers on our “ Contact ” page.
We also have a showroom in Paris, in the 16th arrondissement . We welcome you with pleasure by appointment. To make an appointment, send us an email on [email protected] or call us on + 336 44 66 05 54 .
If the model is not on our eshop, it is because we do not have it in our collection yet. Nevertheless, we release new products very regularly. So do not hesitate to subscribe to our newsletter , you will be informed of our news.
Manufacturing & Maintenance
Our stuffed animals are all sewn by hand in Italy , in our grandmother's historic workshop, according to real know-how: the fabrics are cut with scissors for great precision, the seams are made by hand...
All of our stuffed animals are made with faux fur . The padding is composed exclusively of synthetic wadding .
Yes .
To wash your stuffed animals with complete peace of mind, you must:
- Put your plush in a pillowcase.
- Select the delicate gentle spin cycle, 30°C.
- Dry for a few minutes at low temperature.
- Brush the plush (ideally with a card brush) so that it returns to its original state.
Personalization
All our stuffed animals are presented in a pouch or a large reusable cotton bag which can be embroidered with the message of your choice : a first name, a date of birth, a small nickname (+12 €)... Each stuffed animal has a packaging adapted to her size. You can select this option directly on each product page.
Yes. We have 3 models that can be customized directly:
- My Dodo bear : you can have your first name or date of birth embroidered on his nightcap (+ €15)
- My bear Lucien : the first name can be embroidered directly on the bear's paw (+ €80)
- My donkey Gaston : the first name can be embroidered directly in the ear of the donkey (+80 €)
The embroidery is orange to match our beautiful logo!
Birth boxes
We offer 5 birth boxes to choose from.
The boxes consist of :
- A plush to choose from: My dog Albert (28 cm), My seal Arsène (30 cm), My dog Hector (20 cm), My rabbit Léon (15 cm) and My mouse Lucie (10 cm).
- A birth kit with: 1 white long-sleeved Oeko-Tex bodysuit (3 months), 1 white Oeko-Tex cotton swaddle 70 x 70 cm, 1 wooden rattle with bunny ears with blue and white stripes.
The box is presented in a pretty cotton pouch that you can have personalized with the baby's first name and date of birth .
Yes, for each plush in the collection, you can choose to add the birth kit.
The kit is composed of :
- A white Oeko-Tex long-sleeved bodysuit (3 months)
- A white Oeko-Tex cotton swaddle 70 x 70 cm
- A wooden rattle with bunny ears in blue and white stripes
Lifetime warranty
All our stuffed animals are guaranteed for life... So if you encounter the slightest problem, do not hesitate to contact us by email [email protected] or by phone at +33 6 44 66 05 54. Depending on the nature of the problem, we will return the plush to the workshop for a repair or we will exchange it for you.
All our stuffed animals are guaranteed for life ... So if one of your old stuffed animals purchased at the Pelucherie des Champs-Elysées has a hole or a defect, you can contact us at [email protected] or on +33 6 44 66 05 54. We will do what is necessary to ensure that it comes back to you like new by sending it to our workshop in Italy to be repaired with the greatest care.
Orders and deliveries
You will be informed of the dispatch of your order by SMS or email according to the information that you have sent to us. In case of problem, you can contact us at [email protected] or at +33 6 44 66 05 54.
In Metropolitan France, it takes 3 to 4 working days for delivery. And because we know that you love to personalize your pouches, know that it takes 2 more days for a pretty embroidery .
It takes 5 to 10 days for international deliveries . For any special request, do not hesitate to contact us directly by email or telephone.
Fast delivery to Paris, London, New York, Lyon, Marseille and to the four corners of the world possible.
For orders without embroidery, you can be delivered within 4 hours by express in Paris and within 48 hours in metropolitan France by UPS Express.
We deliver our stuffed animals in metropolitan France, in the DOM-TOMs, in Europe and in the rest of the world.
Delivery Plushes to Paris, London, New York, Lyon, Marseille and to the four corners of the world possible.
Yes, it is possible, our stuffed animals are very well presented in their pouch. You can therefore have the person for whom your gift is intended delivered directly. To do this, indicate the delivery address of your choice at the time of payment. And don't worry, the package does not contain the invoice with the price.
When validating the basket, you can add a personalized word. We will write it by hand on a small card which will be attached to the pouch containing the plush.
Yes, the selection of the delivery method is made before payment. Our stuffed animals can be sent by Colissimo, by UPS, by courier in Paris or at a Mondial Relay pick-up point. You can also pick them up at our showroom in Paris by making an appointment by phone or email.
If you want to go for a “Click and collect” option, you can select “Showroom collection” when choosing your delivery method. You can then pick up your order free of charge in our showroom in Paris, in the 16th arrondissement . We will contact you shortly to make an appointment for the removal. If you wish, you can also contact us directly by email at [email protected] or at +33 6 44 66 05 54.
A Point Relais is a local business or post office belonging to the Mondial Relay distribution network. It can be a florist, a dry cleaner, a tobacconist… It's up to you to choose it once the order has been validated.
For more information about Mondial Relay. Go directly to: https://www.mondialrelay.fr/
Payment
We accept payments by credit card (VISA, MASTERCARD and CARTE BLEUE) and payments made with your PAYPAL account.
Banking transactions are completely secure through our partner PayPlug , certified PCI Service Provider Level 1. As a reminder, PCI/DSS is a certification imposing many security rules and regular audits. Credit card numbers are encrypted in AES-256 and decryption keys are stored on separate machines.
If your payment has been refused or your Carte Bleue does not pass, we invite you to contact us at [email protected] or to join us directly at +33 6 44 66 05 54. We can carry out the order by phone.
If you wish, we can place the order directly with you by telephone. Send us a message on [email protected] or call us on +33 6 44 66 05 54.
Exchanges and returns
Returns are free within 15 days . On request, we will send you a “return label”. We can either make an exchange or refund you.
The stuffed animal and me
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